Dealing with Difficult People

Some have said, “if it wasn’t for the people, I’d love my job”.  The people are the primary contributors to the complexities (and challenges) of healthcare and academic settings.  They bring the benefits of diversity along with creative minds, varying experiences, ideas and opinions.  When these factors are working together and the stars are aligned, teammates are engaged, leaders are happy, and productivity excels.  However, on a normal day, when something goes sideways, managing difficult employees can be a leader’s greatest challenge.  The 80:20 rule does indeed exist, so let us help you develop the skills and tools necessary to manager up or manage out the challenging employees you beside and/or lead.